Turn PSA Tickets into Sanitized Hudu & IT Glue SOPs
Automated Knowledge Base Documentation for Busy MSP Service Desks
Ticket2Doc automatically receives resolved Syncro, Halo, or ConnectWise PSA ticket webhooks, strips sensitive client passwords & IPs, and generates structured, production-ready SOP articles directly in Hudu and IT Glue Knowledge Bases.
14-day free trial. No credit card required.
This is an actual Ticket2Doc run, not a mockup: a Halo PSA ticket with raw technician notes and a screenshot, automatically turned into a sanitized SOP in IT Glue. No manual editing, no leaked credentials.
🔒 Sensitive credentials & IPs are stripped in-memory before storage. Enforces AES-256 Fernet key encryption.
💰 Flat monthly rate. No per-customer fees, no per-tech fees.
See What It Would Save Your Service Desk
Drag the slider to your monthly ticket volume and see the time and money back in your technicians' hands.
*Based on an average manual SOP writing time of 20 mins per ticket and technician billing cost of $40/hr, against the Unlimited plan.
Up and Running in Under 3 Minutes
Connect your Syncro, Halo, or ConnectWise PSA and Hudu or IT Glue instances in three painless steps.
Configure Your PSA Webhook
Copy your unique Ticket2Doc webhook URL into your PSA (a Notification Rule in Syncro, a ticket action webhook in Halo, or an auto-registered Callback in ConnectWise) so it fires when a ticket is resolved.
Connect Hudu / IT Glue API Credentials
Enter your Hudu or IT Glue API credentials in the Ticket2Doc portal to enable automatic SOP creation for your client companies.
Resolve Tickets & Watch SOPs Create
When your technicians resolve tickets in Syncro, Halo, or ConnectWise, Ticket2Doc sanitizes the resolution note, formats it into an MSP-grade SOP, and creates an article in Hudu or IT Glue automatically.
14-day free trial included on all signups. No credit card required.
Built Specifically for MSP Operations
Designed for IT service desk managers, systems engineers, and documentation leads.
Express Priority Engine
High-volume MSPs process tickets instantaneously. Our Express Queue ensures your Hudu or IT Glue KB is updated seconds after a ticket is closed.
Enterprise Credential Sanitization
Never leak passwords, static IPs, API keys, or private domain names. Automatic sanitization strips sensitive secrets in-memory before submitting to LLM engines.
Hudu & IT Glue Article Structuring
Transforms messy technician shorthand ("fixed vlan tag on port 4") into professional SOPs complete with Prerequisites, Steps, and Verification.
Multi-Tenant & Security First
Encrypted using per-tenant AES-256 Fernet keys with MFA support. Secure webhook signature validation keeps your PSA data locked down.
Screenshot & OCR Parsing
Multimodal AI Vision extracts and embeds screenshots straight from ticket notes, so visual steps make it into the SOP without manual cropping or uploads.
Works With Your Existing Stack
Choose Syncro, Halo, or ConnectWise as your PSA, and Hudu or IT Glue as your knowledge base. Ticket2Doc adapts to the tools you already run.