Turn Syncro Tickets into Sanitized Hudu SOPs
Automated Knowledge Base Documentation for Busy MSP Service Desks
Ticket2Doc automatically receives resolved Syncro PSA ticket webhooks, strips sensitive client passwords & IPs, and generates structured, production-ready SOP articles directly in Hudu Knowledge Base.
🔒 Sensitive credentials & IPs are stripped in-memory before storage. Enforces AES-256 Fernet key encryption.
Technician Note:
Reconfigured SonicWall firewall SSL-VPN gateway at client site (IP: 192.168.1.254). Corrected LDAP user group binding under Admin Settings (user: admin, pass: P@ssw0rd2026!). Reset user WAN binding rule on interface X1. Tested connection using NetExtender version 10.2. Verified tunnel ping to 10.0.0.15.
SOP: SonicWall SSL-VPN LDAP Binding & Interface Fix
Resolve remote SSL-VPN authentication failures caused by mismatched LDAP user group bindings on SonicWall gateways.
- Gateway: SonicWall Appliance (Interface X1)
- Auth Source: Active Directory / LDAP Service Account
- Credential Status: [REDACTED_SECRET]
- Log into the firewall management console.
- Navigate to Users ➔ Local Users & Groups.
- Update the LDAP user group binding to include remote access users.
- Verify interface X1 WAN binding rule permits SSL-VPN traffic.
- Test connection via NetExtender client.
The Modern Choice for MSP SOP Automation
Stop letting valuable technician fix steps vanish in closed tickets. Ticket2Doc turns everyday tickets into permanent institutional knowledge.
| Feature / Capability | Ticket2Doc | Manual SOP Writing | Ad-hoc ChatGPT Prompts |
|---|---|---|---|
| Technician Effort | ✅ 1-Click Trigger (Check 'Create SOP Draft') | ❌ 30-45 mins per ticket | ⚠️ Copy-pasting text manually |
| Credential Sanitization | ✅ Automatic (Regex + In-Memory AI) | ❌ High risk of human error | ❌ Leaks client IP/passwords to AI |
| Hudu Integration | ✅ Direct API Article Insertion | ❌ Manual formatting & paste | ❌ Manual formatting & paste |
| Syncro Webhook Engine | ✅ Instant status & resolution hook | ❌ None | ❌ None |
| Queue Priority | ✅ Express Priority Processing | ❌ Backlog delays | ❌ Rate limited manually |
Up and Running in Under 3 Minutes
Connect your Syncro PSA and Hudu instances in three painless steps.
Configure Syncro Webhook Endpoint
Copy your unique Ticket2Doc webhook URL (https://portal.ticket2doc.com/api/v1/webhooks/syncro) into Syncro PSA under Webhook Notifications. Trigger on ticket status change to Resolved.
Connect Hudu API Key & Domain
Enter your Hudu instance URL and API Key in the Ticket2Doc portal to enable automatic SOP creation for your client companies.
Resolve Tickets & Watch SOPs Create
When your technicians resolve tickets in Syncro, Ticket2Doc sanitizes the resolution note, formats it into an MSP-grade SOP, and creates an article in Hudu automatically.
14-day free trial included on all signups. No credit card required.
Built Specifically for MSP Operations
Designed for IT service desk managers, systems engineers, and documentation leads.
Express Priority Engine
High-volume MSPs process tickets instantaneously. Our Express Queue ensures your Hudu KB is updated seconds after a ticket is closed.
Enterprise Credential Sanitization
Never leak passwords, static IPs, API keys, or private domain names. Automatic sanitization strips sensitive secrets in-memory before submitting to LLM engines.
Hudu Article Structuring
Transforms messy technician shorthand ("fixed vlan tag on port 4") into professional SOPs complete with Prerequisites, Steps, and Verification.
Multi-Tenant & Security First
Encrypted using per-tenant AES-256 Fernet keys with MFA support. Secure webhook signature validation keeps your PSA data locked down.
Simple, Predictable MSP Pricing
No hidden fees. Scale documentation across your entire service desk.
Limited Plan
Perfect for growing service desks getting started with SOP automation.
or $490/yr (Save 2 months)
- Up to 100 Automated SOPs / month
- Syncro PSA Webhook Integration
- Hudu KB Direct Article Sync
- Automatic Credential Sanitization
- Email & Ticket Support
Unlimited Plan
For established MSPs requiring maximum volume & priority speed.
or $790/yr (Save 2 months)
- UNLIMITED Automated SOPs / month
- Express Priority Processing Queue
- Custom SOP Prompt & Template Editor
- Syncro PSA & Hudu KB Direct Integration
- Automatic Secret & IP Sanitization
- Priority Engineering Support