Welcome to Ticket2Doc Documentation

Ticket2Doc automatically converts closed Syncro PSA service tickets into sanitized, formatted Standard Operating Procedures inside Hudu Knowledge Base.

Quick Navigation

• Quickstart Guide: Get running in under 3 minutes.
• Syncro PSA Webhook Setup: Configure Syncro to send resolution webhooks.
• Hudu Integration Guide: Connect Hudu API keys and configure company article creation.
• Security & Sanitization: Learn how secrets, passwords, and IPs are scrubbed in memory.

High-Level Architecture

[ Syncro PSA Ticket #1042 ]
          │
          ▼ (HTTP Webhook POST)
┌─────────────────────────────────────────┐
│ Ticket2Doc SaaS Pipeline                │
│ 1. Signature Authentication             │
│ 2. In-Memory Credential Scrubbing        │
│ 3. LLM Prompt Formatting (gpt-4o-mini)  │
└─────────────────────────────────────────┘
          │
          ▼ (REST API POST)
[ Hudu KB Article: SOP #1042 ]

System Requirements

1. Syncro PSA Account: Admin access to create Webhook Rules under App Center.
2. Hudu Instance: API Key generated with permission to create KB articles.
3. Ticket2Doc Account: Active subscription or 14-day free trial at https://portal.ticket2doc.com.