Hudu KB Integration Guide

Ticket2Doc posts generated SOPs directly into your Hudu Knowledge Base as new articles.

Step 1: Generate Hudu API Key

1. Log into your Hudu instance as an Admin (e.g. https://your-msp.huducloud.com).
2. Navigate to Admin ➔ API Keys ➔ New API Key.
3. Name the key Ticket2Doc Integration.
4. Copy the generated key.

Step 2: Configure Hudu Credentials in Ticket2Doc

1. Log into Ticket2Doc Portal.
2. Go to Settings ➔ Integrations ➔ Hudu KB.
3. Enter your Hudu Instance Base URL (e.g. https://your-msp.huducloud.com).
4. Paste your API Key.
5. Click Save & Test Connection.

Article Creation & Company Matching

Ticket2Doc creates articles directly in your Hudu Knowledge Base via API:

• Automatic Company Matching: Ticket2Doc automatically matches the ticket’s client name (from Syncro, Halo, or ConnectWise) to the corresponding Hudu Company and creates the article under that company.
• Global Fallback: If no matching company is found in Hudu, the article is created in your global Knowledge Base.