Hudu Knowledge Base Integration

How to connect your Hudu API key and configure automatic SOP article creation.

Hudu KB Integration Guide

Ticket2Doc posts generated SOPs directly into your Hudu Knowledge Base as new articles.

Step 1: Generate Hudu API Key

  1. Log into your Hudu instance as an Admin (e.g. https://your-msp.huducloud.com).
  2. Navigate to Admin ➔ API Keys ➔ New API Key.
  3. Name the key Ticket2Doc Integration.
  4. Copy the generated key.

Step 2: Configure Hudu Credentials in Ticket2Doc

  1. Log into Ticket2Doc Portal.
  2. Go to Settings ➔ Integrations ➔ Hudu KB.
  3. Enter your Hudu Instance Base URL (e.g. https://your-msp.huducloud.com).
  4. Paste your API Key.
  5. Click Save & Test Connection.

Article Creation & Company Matching

Ticket2Doc creates articles directly in your Hudu Knowledge Base via API:

  • Automatic Company Matching: Ticket2Doc automatically matches the Syncro ticket’s client name to the corresponding Hudu Company and creates the article under that company.
  • Global Fallback: If no matching company is found in Hudu, the article is created in your global Knowledge Base.