IT Glue Documentation, Written For You

IT Glue is only as useful as the documents inside it. Most MSPs fall behind because writing one up by hand takes time technicians don’t have, so documentation drifts out of date. Ticket2Doc closes that gap by generating IT Glue documents automatically for any ticket a technician flags as worth documenting.

How It Works With IT Glue

1. A technician flags the ticket in Syncro, Halo, or ConnectWise (a custom field in Syncro/ConnectWise, or a dedicated ticket action in Halo) when it’s worth documenting.
2. Ticket2Doc receives the webhook, strips passwords, IPs, and other sensitive details in memory, and structures the resolution note into a clean SOP.
3. The document is created directly in IT Glue via the JSON:API REST specification, automatically matched to the correct Organization by client name, with a backlink to the original ticket for audit traceability.

If a document for the same ticket already exists, Ticket2Doc updates it instead of creating a duplicate, so re-runs and edits don’t clutter your Organizations.

Why MSPs Use Ticket2Doc for IT Glue

Ticket2Doc supports IT Glue alongside Hudu, so you’re not locked into a single knowledge base platform if that changes down the road.

This is an actual Ticket2Doc run, not a mockup: a Halo PSA ticket with raw technician notes and a screenshot, automatically turned into a sanitized SOP in Hudu or IT Glue.

Real Example: Halo PSA Ticket ➔ Ticket2Doc Engine ➔ Hudu or IT Glue SOP

REAL EXAMPLE